Terms & Conditions

Terms & Conditions

All ticket sales are final. No refunds will be provided for any reason. It is the ticket purchaser’s responsibility to resell or give tickets away.

Tickets will only be refunded if the show is cancelled by Heartwood Hall. Heartwood Hall reserves the right to cancel shows as conditions may warrant. If a show is cancelled by Heartwood Hall, a full refund will be provided to all ticket-holders.

As Heartwood Hall re-opens, we will be following these provincially mandated guidelines to keep our staff, performers and community safe:

  • Ontario requires that to enter this setting you are required to show:
    1. Proof that you are fully vaccinated against COVID-19, AND
    2. Personal identification

      For more information about Ontario’s requirements please visit
      https://covid-19.ontario.ca/proof-covid-19-vaccination
  • Indoor event space up to approximately 100 capacity while maintaining 2 meters physical distancing between tables
  • No limit to the number of people per table
  • Patrons must wear masks covering nose, mouth and chin while not seated

Thanks for supporting live music. Your Order {order_number} is now complete.

For livestreams, visit heartwoodhall.ca/heartwood-live 15 minutes before the show and log in.

For in-person shows at the venue, please have your ticket QR code for in-person presentation at the door with your ID and proof of 2nd vaccination. Your QR codes are shown on this receipt and on the order confirmation page and accessible anytime at https://heartwoodhall.ca/my-account/ using this email to login.

Effective September 22, 2021, to enter the venue, Ontario requires you to show:

  1. Proof that you are fully vaccinated against COVID-19
    and
  2. Personal identification

Download your proof of vaccination before you arrive at:
https://covid-19.ontario.ca/proof-covid-19-vaccination
Please have your enhanced proof of vaccination QR code ready for scanning, or save or print proof of your 2nd vaccine and have this and your photo ID ready when checking in.

As Heartwood Hall re-opens, we will be following these provincially mandated guidelines to keep our staff, performers and community safe:

Proof of vaccination and ID required to enter
Sign in with contact info required to enable contact tracing
Indoor event space limited to approx. 100 patrons
No limit per table
You may choose to stand “and dance” at your table wearing mask, if inspired to, but no dance floor currently in effect

  • Proof of vaccination and ID required to enter
  • Sign in with contact info required to enable contact tracing
  • Indoor event space limited to approximately 100 patrons
  • No limit per table
  • You may choose to stand “and dance” at your table wearing a mask, if inspired to, but no dance floor currently in effect
  • Maintaining physical distancing of 2 meters required when standing in lines ups

Prior to ticket purchase all in-person guests must agree that they have read these rules, verify that that they and their guests are fully vaccinated, and that they agree to the above listed health guidelines while inside the venue.

We greatly appreciate your cooperation.